Our aim with referring veterinarians 

At Eye Clinic for Animals, our aim is to provide a positive referral experience for both the referring veterinarian and the client. We appreciate that you have referral options. We understand that you place your professional trust in us with your valued clients. In return we will endeavour to offer courteous, professional and timely service to your clients. With almost four decades of combined experience between Jeff and Cameron, we also are happy to offer advice on difficult cases that you may have. Should you feel that our service is not to the standard that you would like, please call either Jeff or Cameron to discuss your concerns. We really appreciate all feedback, be it positive or negative. 

Our expectations of referring veterinarians 

There is little doubt that early referral of cases is most likely to result in a positive referral experience for all concerned. As you would be aware, the eye has an amazing propensity to deteriorate quickly in some pathologic situations. In our experience, waiting till the last minute to refer a case has the potential to result in higher costs, less satisfying results, and more disgruntled clients. Early referral in the majority of cases is usually associated with higher success rates, better surgical outcomes when needed, and happier clients. 

Our Hours 

Consultations with Eye Clinic for Animals is by appointment only. Please do not tell the client to turn up unexpectedly at one of our clinics, as Jeff or Cameron may not be able to see you them at that time. Usually either Jeff or Cameron are available at Crow’s Nest or South Strathfield on Monday – Friday 9.30 – 6pm, and some Saturday mornings. We also consult 2 mornings a week at Baulkham Hills – usually Wednesday and Friday mornings. Please ask your client to call our clinics to find out the times of availability.
 

Country Trips 

Jeff and Cameron do trips outside of Sydney to provide a more accessible service. Generally we will go out West via the Blue Mountains, Lithgow, Bathurst and Orange on the first Tuesday and Wednesday of the month, Newcastle and the Central Coast on the second Wednesday of the month, and Wollongong and the South Coast to Albion Park, and then onto Bowral, Moss Vale, Goulburn and Canberra the third Tuesday and Wednesday of the month. This general timetable is subject to change. Usually we notify referring practices a week or so prior to our visit.
 

What we will and will not do

Generally speaking, we will not do things that general practitioners ordinarily do such as vaccinate or worm animals, scale teeth under anaesthesia, provide flea treatments etc. This is not our area of expertise. Furthermore the last thing we want to do is deprive our referring vets of this business stream, and thereby alienate ourselves from them. Similarly, we may ask the client to have a systemic workup for various systemic diseases with the referring veterinarian. Whilst we are interested in the outcomes, the ultimate responsibility for the workup is with the referring practitioner. Often the eyes are an innocent bystander to the underlying disease process.
 

Prescription Drugs

Eye Clinic for Animals is able to supply referring veterinarians with various medications which we compound or have a compounding pharmacist do for us. This includes but is not limited to tacrolimus ointment, cyclosporine drops, sodium chloride gel, idoxuridine and itraconazole ointment. However, it is a legal requirement of the Veterinary Surgeons Act that we can only supply such medications to animals that are clients of Eye Clinic for Animals and by prescription. Furthermore, medications can only be prescribed for a year after the last consultation. If you have any queries about this then please feel free to contact us.